FAQ: Frequently Asked Questions

 

FAQ: Frequently Asked Questions

When will I sign the rental agreement?

When you place your reservation, you are required to read the Terms and Conditions statement.  You acknowledge and agree to them by checking the box and submitting your reservation request.  We do not require you to sign and return a printed rental agreement.

A copy of the Terms and Conditions will be included in your confirmation email for future reference and they are also located on our web site under "About Us".

What are the office hours?

Our office is open Monday - Friday, 8am - 5pm MST.  We are closed on weekends and holidays.  We provide an emergency contact number to tenants upon arrival.

How do I make a reservation?

Most of our properties allow you to make reservations online.  However, some properties require you to contact the reservation desk to coordinate your stay.  There is no additional charge for calling the reservation desk.

Call us at 1-800-587-6560 or 307-587-6000 during normal business hours. 

How and when do I pay for my reservation?

We require 50% of the total to secure your reservation.  The remainder is collected no later than fourteen (14) days prior to check-in.  If you are making the reservation within fourteen (14) days of check-in, we require the entire amount immediately.

We accept Visa, MasterCard, Discover, and money orders. We can accept personal checks, but they must clear our bank prior to the associated deadline and we still require a credit card on file.

What is the Damage Protection Fee?

We recommend purchasing Damage Protection Insurance for a one-time payment of $39. This insurance provides up to $3000 in coverage against accidental damages caused to the property during your stay. Examples might be spilling wine on a carpet or a breaking a window.  ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO OUR OFFICE BEFORE GUEST DEPARTURE TO QUALIFY FOR PROTECTION.

Cancellation Policy
 
If you cancel more than 30 days prior to check-in, you will receive 50% of your deposited funds back.  If you cancel within 30 days of check-in you will forfeit all funds. However, if a portion of the rental time is re-booked at the same rate, a pro-rata refund will be made for those dates re-booked. To protect yourself from unforeseen events, we highly recommend Guests purchase travel insurance!
 
Once booked, extensions may not be possible, especially if the unit has reservations backing up to your existing reservation. Acceptance of any extension is subject to approval by Cody Lodging Company.
 
Do you offer Travel Insurance?
 
You are a valued guest and we want to do everything possible to make your trip enjoyable and worry free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we recommend and offer CSA's Guest Cancellation Insurance Plan. For more information on what this insurance covers please  contact CSA Travel Insurance directly at (866) 999-4018.
 
Please remember: we do not offer refunds for weather, flight delays, illnesses, or other events out of our control.
 
Am I automatically covered by the Security Deposit Protection?

No.  You must report any damage during your stay to qualify for full coverage. If damage is discovered after departure the request may be denied. 

Do you charge Taxes on your vacation rentals?

Yes. A lodging tax of 8% is added for the total rent amount on any stay of fewer than 30 days.

Do you have pet friendly rentals?

Some of our rentals will accept a pet.  Some are even suitable for horses!  An additional, non-refundable fee may be required for pet-friendly units and you are still responsible for cleaning up after your pet and any damages they may cause.  Under no circumstances should your pet be allowed on the furniture (this includes beds) or left unattended in a rental.

 

Is there air conditioning in my rental property?
Some properties include air conditioning, but many do not.  Due to the elevation and low humidity, our air tends to cool off at night and a fan is all that is needed to cool a home.  If air conditioning is necessary, please confirm with our office before making a reservation.

 

Please note: we can not offer refunds due to the mechanical failure of air conditioners or other appliances, but we will make every effort to rectify the situation as quickly as possible.

 

Are there age restrictions on renting a cabin?

We will not rent to anyone under 25 years of age. The person making the reservation must be one of the guests occupying the unit throughout the stay.

Are the vacation condos cleaned daily?

The home is cleaned prior to your arrival.  We are able to provide a mid-stay clean for an additional charge.  A mid-stay clean includes changing linens and towels, cleaning bathrooms and the kitchen area, vacuuming, sweeping, mopping, and refreshing your starter products.

What should we bring with us?

Every property is different, but they all include the basics of linens, a start-up supply of paper products, trash bags, and soaps.  They also include fully equipped kitchens for preparing and serving meals.  We suggest you bring your personal grooming items, groceries, specialty items, etc.

Suggested Items: Sunscreen, insect repellent, firewood (if home has fireplace or fire pit), games, coffee/tea/cocoa, laundry detergent, games, movies, books, etc.

What if we have a problem at the cabin?

You will be given a phone number during check-in that you can call if you have an emergency.

Can I check-in after your office is closed?

Yes.  We have procedures in place that allow you to check in any time after 4:00PM, even on weekends and holidays.  Your check-in instructions will include the steps to take when checking in after normal business hours. We highly recommend you check in early enough to arrive at your vacation home before dark as some properties are difficult to find at night.

Do you have a No Smoking Policy?

Yes!  All rentals are non-smoking.  There is a minimum $200 charge if we discover you smoked in a rental.

Will my cell phone work at the cabin?

Cell phone service varies depending on your carrier and the location of the home.  For properties outside of town, we recommend you call and verify before booking a reservation if coverage is important.  Some homes do not have cell coverage but do provide a land-line phone for local and emergency calls.

Do you have a Lost & Found?

If you or your guest(s) accidentally leave a personal item behind, please contact us immediately.  We will attempt to locate the item immediately and return it to you.  There is a minimum $25 charge for shipping.

Is firewood provided at the rentals?

Firewood is provided only for wood-burning fireplaces. Firewood is not provided for fire pits or outdoor fireplaces. You may not cut wood surrounding the properties but small bundles of wood can be purchased at local gas stations and grocery stores.  ACCELERANT IS NOT ALLOWED!!! These are very dangerous to you and the property. 

Distances TO Cody FROM:

Denver, CO.....490 miles
Salt Lake City, UT ..... 468 miles
Glacier, MT ..... 466 miles
Bozeman, MT ..... 229 miles
West Yellowstone, MT ..... 133 miles
Billings, MT ..... 119 miles
Rapid City, SD ..... 393 miles
Jackson, WY ..... 177 miles